Faq
Faq
What is your return policy?
All sales are final for ALL items.
We believe in providing excellent customer service and producing quality products, and make every effort to do so. All items are thoroughly inspected before being shipped. Even still, we do realize that sometimes things happen.
If a product is received defective, you can exchange it, if it is in stock, or receive a store credit. However, custom designed items that have been approved prior to production are not refundable, with the exception of errors made by our team, i.e., an incorrect size.
If you feel an item needs to be refunded, you must start the process within seven (7) days of receipt. An additional seven (7) days, will be added for us to receive the item back. Fourteen days from the point of delivery, no exchanges or store credits shall be considered or accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
IF AN ITEM IS RETURNED WITHOUT PRIOR AUTHORIZATION, THERE WILL BE AN AUTOMATIC $20 RESTOCKING FEE DEDUCTED FROM THE 'STORE CREDIT' YOU WOULD BE ENTITLED TO.
It is the responsibility of the buyer to initiate return process by contacting zone31boutique@gmail.com. The buyer will be responsible for shipping costs.
Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
In order to complete your return, a receipt or proof of purchase is required.
What is your return policy?
If a product is received defective, you can exchange it, if it is in stock, or receive a store credit. However, custom designed items that have been approved prior to production are not refundable, with the exception of errors made by our team, i.e., an incorrect size.
If you feel an item needs to be refunded, you must start the process within seven (7) days of receipt. An additional seven (7) days, will be added for us to receive the item back. Fourteen days from the point of delivery, no exchanges or store credits shall be considered or accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
IF AN ITEM IS RETURNED WITHOUT PRIOR AUTHORIZATION, THERE WILL BE AN AUTOMATIC $20 RESTOCKING FEE DEDUCTED FROM THE ‘STORE CREDIT’ YOU WOULD BE ENTITLED TO.
It is the responsibility of the buyer to initiate return process by contacting zone31boutique@gmail.com. The buyer will be responsible for shipping costs.
Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
In order to complete your return, a receipt or proof of purchase is required.
Do you sell gift cards?
What is your return shipping policy?
Ship items to: 806-A Apple Court, Augusta, GA 30905
Depending upon where you live, the time it may take for your product exchange, may vary.
If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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